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Home » Central Health-funded CommUnityCare Creates COVID-19 Hotline for Uninsured Travis County Residents

Central Health-funded CommUnityCare Creates COVID-19 Hotline for Uninsured Travis County Residents

March 18, 2020

en espanol

(Austin) – Central Health-funded CommUnityCare Health Centers Tuesday launched a hotline staffed with medical professionals to triage uninsured Travis County residents experiencing a coronavirus-like symptoms (COVID-19).

People experiencing COVID-19 symptoms who are uninsured and do not have an established doctor can call the COVID-19 Hotline at 512-978-8775 for guidance. Starting today, medical professionals will answer the phones and triage callers – specifically people who are uninsured – to prevent them from going directly to a clinic, urgent care, or emergency department.

“We are working with our local public health officials and the community to contain the spread of novel coronavirus (SARS-CoV-2) and its associated disease (COVID-19), and we know Travis County residents with no insurance and no doctor need information,” CommUnityCare President & CEO Jaeson Fournier said. “The test for SARS-CoV-2 requires an order from a health provider, and is based on risk criteria. There are many instances where a test is not recommended by the Centers for Disease Control and Prevention (CDC). If you want to find out if a test is recommended for you, please call the hotline. “

For now, the hotline is available 8 a.m. – 5 p.m.

“If demand increases, we will add more capacity,” Fournier said.

Call the COVID-19 Hotline at 512-978-8775

The hotline is for people who are uninsured or patients of CommUnityCare who have been in close contact with a person known to have any of the symptoms of COVID-19 or diagnosed with COVID-19. Symptoms of COVID-19 may include a fever, dry cough, and shortness of breath.

Non-U.S. Citizens/ Non-U.S. Permanent Residents
For non-U.S. citizens and non-U.S. permanent residents, COVID-19-related testing, treatment or preventive care is not included in the new public charge test. This means COVID-19-related care will not negatively impact their path to citizenship, and is permissible for a government program to pay for the test.

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Notice: The Travis County Healthcare District d/b/a Central Health adopted a tax rate that will raise more taxes for maintenance and operations than last year’s tax rate. The tax rate will effectively be raised by 6.0 percent and will raise taxes for maintenance and operations on a $100,000 home by approximately $5.47 (five dollars and forty-seven cents).

Questions about MAP or MAP Basic:

512-978-8130

CommUnityCare:

512-978-9015

Sendero Health Plans:

877-800-5722

Submit a Public Information Request

Copyright © 2022 Central Health. All rights reserved.

NOTICE: THE TRAVIS COUNTY HEALTHCARE DISTRICT D/B/A CENTRAL HEALTH ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 6.0 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $6.18 (SIX DOLLARS AND EIGHTTEEN CENTS).

Copyright © 2022 Central Health. All Rights Reserved.