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The Medical Access Program (MAP) and MAP BASIC

The Medical Access Program (MAP) and MAP BASIC are local programs provided by Central Health that covers medical care for qualifying Travis County residents.

MAP helps people get the health care they need. Individuals enrolled in MAP can see a doctor, get medicine, and see a dentist.

Every person in your family who is eligible will get a MAP identification card.

You may use your MAP identification card to get healthcare services through any of the clinics or doctors who offer care to MAP patients.

Call 512-978-8130 or Apply Online

Apply for MAP online

As a result of containment measures being taken to minimize spread of the novel coronavirus (COVID-19), many Travis County residents are losing their jobs, their income, and their health insurance. If you are uninsured and have lost your job, you may be eligible for one of Central Health’s coverage programs – MAP or MAP BASIC.

Currently all MAP Eligibility Offices are closed. Individuals can apply for MAP one of 3 ways.

Here is a list of documents you may need to include with your application.

If you apply online you will be able to upload your documents in your application.

If you have already applied and received a letter from us requesting you provide us with additional information or documents, you can submit those documents:

  • Through our online site documents.apply4map.com or
  • By mail: Medical Access Program PO BOX 300489 Austin, TX 78703 or
  • By Fax 512-776-0457 or
  • By email mapdocs@centralhealth.net (Note: applications and documents sent through a client’s email may not be secure)


People experiencing coronavirus-like symptoms (COVID-19) who are uninsured and do not have an established doctor should call the COVID-19 Hotline at 512-978-8775 for guidance.

This number is for uninsured Travis County residents – and established CommUnityCare patients – with COVID-19 symptoms.

Coronavirus Information

Central Health is following the direction of federal, state, and local authorities for the COVID-19 (coronavirus) pandemic. We have posted information for CommUnityCare patients as well as anyone who needs to visit a Central Health office, including MAP Eligibility.

For the latest local news and instructions, visit Austin Public Health, our local public health authority.

Read More


Call Central Health Customer Service to find out if you qualify for the Medical Access Program, MAP BASIC, or if you have questions about the services MAP and MAP BASIC provide.

Call 512-978-8130.

The Customer Service Call Center is open between 8am and 5pm Monday-Friday.

Do you need immediate care?

MAP offers access to urgent and convenient care locations all across Travis County for:


Find a location

If you are experiencing a medical emergency call 9-1-1.

Provider Portal

Are you a provider looking for the self-service portal?

Click here

Questions About or Help WIth Your MAP Coverage

If you are enrolled in MAP and have questions or need help, of if you just have questions about how to get health care, fill out the form below and a member of the Central Health Eligibility Team will be in touch.

  • This field is for validation purposes and should be left unchanged.