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The Medical Access Program (MAP) and MAP BASIC

The Medical Access Program (MAP) and MAP BASIC are local programs provided by Central Health that covers medical care for qualifying Travis County residents.

MAP helps people get the health care they need. Individuals enrolled in MAP can see a doctor, get medicine, and see a dentist.

Every person in your family who is eligible will get a MAP identification card.

You may use your MAP identification card to get healthcare services through any of the clinics or doctors who offer care to MAP patients.

Call 512-978-8130 to enroll.


People experiencing coronavirus-like symptoms (COVID-19) who are uninsured and do not have an established doctor should call the COVID-19 Hotline at 512-978-8775 for guidance.

This number is for uninsured Travis County residents – and established CommUnityCare patients – with COVID-19 symptoms.

Important Coronavirus (COVID-19) Information for Medical Access Program (MAP) Eligibility

In-person interviews for Central Health’s Medical Access Program (MAP) have been suspended in response to the coronavirus disease (COVID-19) pandemic.

Instead, all interviews will be conducted by telephone beginning Monday, March 23. The phone number is 512-978-8130.

If someone comes to a Central Health Eligibility office seeking MAP enrollment, staff will safely provide a paper application to complete off-site and submit as described below. MAP applications may also be downloaded in English and Spanish:

Download a paper application and list of documents that must be provided with an application

Complete and submit the application in the following ways:

  • By Mail :
    Medical Access Program
    PO Box 300489
    Austin TX 78703
  • By Fax:
  • By Email: 
    (Note: applications and documents sent through a client’s email may not be secure)

Individuals experiencing homelessness will still be seen at the eligibility office at Central Health Southeast Health & Wellness Center, 2901 Montopolis Drive.

We are monitoring the situation closely. There may come a time when we will be unable to see anyone in-person and will ask that all applications be done by phone. Please check our website prior to coming into the an office for the most up to date information.

Coronavirus Information

Central Health is following the direction of federal, state, and local authorities for the COVID-19 (coronavirus) pandemic. We have posted information for CommUnityCare patients as well as anyone who needs to visit a Central Health office, including MAP Eligibility.

For the latest local news and instructions, visit Austin Public Health, our local public health authority.

Read More


Call Central Health Customer Service to find out if you qualify for the Medical Access Program, MAP BASIC, or if you have questions about the services MAP and MAP BASIC provide.

Call 512-978-8130.

The Customer Service Call Center is open between 8am and 5pm Monday-Friday.

Do you need immediate care?

MAP offers access to urgent and convenient care locations all across Travis County for:


Find a location

If you are experiencing a medical emergency call 9-1-1.

Digital Care

MAP patients can now access the Ascension Urgent Care App with no copay required.

With the free urgent care app patients can see a doctor in minutes, no appointment needed.

Watch the video to learn how to access the free service, then visit the website or get the app for your mobile device.

Use your web browser Download for iOS Download for Android

Provider Portal

Are you a provider looking for the self-service portal?

Click here

Questions About or Help WIth Your MAP Coverage

If you are enrolled in MAP and have questions or need help, of if you just have questions about how to get health care, fill out the form below and a member of the Central Health Eligibility Team will be in touch.

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