Urgent and Emergency Care
When you need care right away, it is important to know where to go. If you have a medical emergency call 911.
Contact your primary care provider (PCP) for a minor illness or injury.
If your PCP is closed, you can go into an convenient, urgent, or emergency care clinic in the MAP or MAP Basic network. You do not need an appointment. Convenient care and urgent care are for minor illnesses or injuries. Emergency care is for serious or life-threatening problems.
If you need emergency care, do not wait. Call 911 or go to the closest hospital emergency room.
Always bring your MAP or MAP Basic membership card and a photo ID when you visit an urgent care center.
To talk with a nurse during business hours (8 a.m. – 5 p.m.), call the phone number on your MAP or MAP Basic card. For help after-hours, call 512.978.8130, option 2.
Convenient care
A convenient care center is an option for minor illnesses and injuries, such as:
- Colds
- Flu
- Sore throat
- Allergies
- Nausea
- Vomiting
- Diarrhea
- Rashes
- Toothache
- Pink eye
- Urinary tract infections
Lone Star
Circle of Care
CommUnityCare
Urgent care
An urgent care center treats the same conditions as convenient care, and also:
- More serious illnesses
- Serious injuries
- Stitches
- X-rays
- Blood tests
Many urgent care and convenient care centers have evening and weekend hours. They often have shorter wait times and cost less than emergency care.
Baylor Scott &
White / NextCare
Emergency care
A medical emergency can cause serious harm or death. If any of the following happen, call 911 or go to the nearest emergency room right away:
- Sudden or severe pain
- Injury from a serious car crash
- Head or spine injury
- Bleeding that does not stop
- A deep or large wound
- Burns or breathing in smoke from a fire
- Swallowing poison or a harmful substance
- Severe stomach pain
- Coughing up blood or vomiting blood
- An accidents with heavy bleeding or passing out
- Thoughts of harming yourself or others
- Trouble breathing or shortness of breath
- Seizures
- Chest pain or pressure, or upper stomach pain, that lasts more than two (2) minutes
- Trouble speaking
- Confusion, acting differently, or trouble waking up
- Fainting, sudden dizziness, or weakness
- Sudden changes in vision
- Choking or trouble swallowing
- Severe vomiting or diarrhea that lasts more than 24 hours
- Near drowning