For questions about any CommUnityCare testing sites or COVID-19 in general please call the COVID Hotline at 512-978-8775.

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Medical Appointments by Phone

512-978-9015 

In response to the COVID-19 outbreak, more health care providers in Austin and across the country are offering patients medical appointments without leaving the safety of their home. Telehealth offers faster, more convenient access to care, and during this pandemic, it is safer for patients and staff. CommUnityCare patients can call 512-978-8015 to schedule a medical/health visit by phone instead of in-person. 

In response to the COVID-19 outbreak, Central Health-funded CommUnityCare Health Centers is offering patients medical appointments without leaving the safety of their home. Call 512-978-8015 to schedule a medical/health visit by phone instead of in-person. Approximately 75% of CommUnityCare appointments are now by telephone, and providers and patients report high satisfaction.

By caring for patients over the phone, CommUnityCare can limit potential COVID-19 exposure for patients, staff, and the community – and ultimately help slow the spread of this disease. We know that medical appointments are incredibly important, and we want to provide them in the safest, most appropriate way possible.

CommUnityCare staff is currently calling and texting patients that already have scheduled appointments to determine whether or not they can occur by phone. Patients who have not heard from CommUnityCare about their scheduled appointment or are wanting to make a telephone health/medical appointment should call 512-978-9015.  

Eligible appointments include chronic disease management for people with conditions like diabetes and high blood pressure, and many acute conditions that don’t require lab work. Medication refills that don’t require a doctor’s approval can also be completed over the phone.

The shift to telemedicine visits and decreasing in-person appointments will also help with the priority of conserving Personal Protective Equipment (PPE) which is in limited supply across the country. CommUnityCare staff is screening every patient and visitor for symptoms of COVID-19 before entering a facility, which includes a temperature reading. This requires that the employee has PPE.

CommUnityCare is also moving quickly to offer video appointments with providers. We hope by the end of this week, up to 50 percent of our appointments will be by phone instead of in-person.

If You Are Uninsured

If you do not have insurance or a doctor, but you have symptoms of coronavirus (COVID-19), call the COVID-19 Hotline at 512-978-8775 for guidance. This number is for all Travis County residents with COVID-19 symptoms who don’t have insurance or an established provider.

To minimize spread of the virus, please call 512-978-8775 rather than going directly to a clinic, urgent care or emergency department.

Stay home and call 512-978-8775 for guidance if you have symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have any of the symptoms above or has been diagnosed with COVID-19.

The COVID-19 is based on risk criteria that will be assessed at time of phone call or visit. There are many instances where a test is not recommended. To find out if a test is recommended for you, call 512-978-8775.

MAP (Medical Access Program)

As a result of containment measures being taken to minimize spread of the novel coronavirus (COVID-19), many Travis County residents are losing their jobs, their income, and their health insurance. If you are uninsured and have lost your job, you may be eligible for one of Central Health’s coverage programs – MAP or MAP BASIC.

Currently all MAP Eligibility Offices are closed. Individuals can apply for MAP one of 3 ways.

• Online: apply4map.net
• Over the phone by calling 512-978-8130
• Download a paper application here
  • English
  • Spanish

Here is a list of documents you may need to include with your application.

• Applicant Responsibilities
• Self Employment Form
• Residence and Financial Support Form
• Employment Verification Form

If you apply online you will be able to upload your documents in your application.

If you have already applied and received a letter from us requesting you provide us with additional information or documents, you can submit those documents:

• Through our online site documents.apply4map.com or
• By mail: Medical Access Program PO BOX 300489 Austin, TX 78703 or
• By Fax 512-776-0457 or
• By email mapdocs@centralhealth.net (Note: applications and documents sent through a client’s email may not be secure)

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Resource Guides for Travis County Residents

During the pandemic, Central Health wants to ensure people living outside of Austin in more remote areas of Travis County have access to important resources and information. We are partnering with multiple groups and organizations to ensure communities have the resources they need. We are also calling MAP/MAP BASIC members living in Eastern Travis County and sharing resources with them. Below are links with information about health care, food, and transportation resources in these communities.

• Pflugerville: COVID-19 Information & Resources
• Northeast Travis County (Manor & Colony Park): COVID-19 Information & Resources
• Hornsby Bend (including Webberville): COVID-19 Information & Resources
• Southeast Travis County (Del Valle & Creedmoor): COVID-19 Information & Resources

For a complete list of area resources, visit austintexas.gov/covid19.

City of Austin Resources

Austin Public Health maintain a dedicated COVID-19 reference page.

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The City of Austin also maintains a local resource guide.

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