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COVID-19 (coronavirus) Information

The Central Health Enterprise (Central Health, CommUnityCare Health Centers, Sendero Health Plans) is closely following the developing coronavirus disease 2019 (COVID-19) outbreak in our region and will post news and information most pertinent to our patients, clients, partners, and staff on this page.

Austin Public Health is our local public health authority and is leading efforts to research, gather, and disseminate information to the community. For the latest news and information, please visit the APH website at austintexas.gov/COVID19.

Personal Protective Equipment Distribution

Austin Public Health, CommUnityCare, and Central Health are hosting a series of free personal protective equipment (PPE) distributions over the next several weeks in areas with high COVID-19 positivity rates based on testing data. The distributions will provide hand sanitizer, masks, and educational materials.

CommUnityCare patients can request PPE at the following sites

  • Hornsby-Bend – 14312 Hunter’s Bend Rd Austin, TX 78725
  • SEHWC – 2901 Montopolis Dr. Austin, TX 78741
  • Del Valle – 3518-A FM 973 Del Valle, TX 78617
  • Manor – 600 W. Carrie-Manor St., Manor, TX 78653
  • Rundberg – 825 E. Rundberg #B1, Austin, TX 78753
  • North Central – 1210 W. Braker Ln, Austin, TX 78758
  • Pflugerville – 15822 Foothill Farms Loop, Pflugerville, TX 78660
  • Ben White Dental – 1221 W. Ben White, #112B, Austin, TX 78704
  • William Cannon – 6801 S. IH-35, #1-E, Austin, TX 78744

Prenatal Care Sites

  • East Austin – 211 Comal St, Austin, TX 78702
  • AOB Bastrop – 301 Hwy 71W, Suite 111, Bastrop, TX 78602

Carousel Sites

  • Round Rock – 1201 S. 1-35, Suite 303, Round Rock, TX 78664
  • North Lamar – 9411 North Lamar, Suite 120, Austin, TX 78753
  • Riverside  – 2237 East Riverside Dr. Suite 101-C, Austin, TX 78741
  • Southbrook – 6425 S. 1-35 Ste 100, Austin, TX 78744
  • Springdale – 7112 Ed Bluestein Blvd. Suite 100, Austin 78744

For Patients

What are the symptoms?

Patients with confirmed infection have had mild to severe respiratory illness with symptoms of:

  • fever
  • cough
  • shortness of breath
  • chills
  • repeated shaking with chills
  • muscle pain
  • headache
  • sore throat
  • new loss of taste or smell

If you are experiencing these symptoms contact your health care provider.

Be sure to call ahead before going to your doctor’s office or emergency department to prevent any potential spread.


How to avoid infection

The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu:

  • Wear a face mask.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and war, water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Download an informational flyer in English and Spanish

Download home isolation flyer for patients in English and Spanish

If you are currently experiencing severe symptoms you should seek care at the nearest healthcare facility or call 9-1-1

City of Austin’s COVID-19 Free Assessment & Testing

Are you experiencing symptoms of COVID-19?

Use this free online assessment provided by the City of Austin to pre-register for testing for you or a loved one and schedule a no-cost, drive-through COVID-19 test at a local Austin Public Health facility.

Take a self-assessment

Testing

For information about testing near you call CommUnityCare’s COVID-19 Hotline at 512-978-8775.

  • For questions about any CommUnityCare testing sites or COVID-19 in general please call the COVID Hotline at 512-978-8775.
  • Testing is currently open to anyone with or without symptoms or a potential exposure. 
  • CUC patients can get tested by their CUC provider during an appointment or at our PATIENT ONLY after hours COVID testing clinics located at Hancock and Southeast Health & Wellness Center Monday-Friday from 4pm-8pm. 

Drive Up Testing Sites & Info (Greater Austin Area) below are open from 8:30am-4:30pm

  • Monday-Saturday-Hancock Clinic Parking Lot-1000 E 41st, Austin, TX
  • Monday-Friday-Burleson Road Testing Site-7019 Burleson Road, bldg., 1, Austin, TX (Starting 10/17 Saturdays 8:30am-4:30pm)

All Eastern Travis County Sites below are open from 8:30am-4:30pm

  • Monday, Wednesday, Friday, Hornsby Bend Health Center, 14312 Hunters Bend Road, Austin, TX 78725 – This site is by APPOINTMENT ONLY: Please call 512-978-8090 to schedule.
  • Monday, Friday – Barbara Jordan Elementary, 6711 Johnny Morris Rd, Austin, TX 78724
  • Wednesday – Manor Senior High, 14832 FM 973, Manor, TX 78653

Things to Know:

• No appointment or Dr referral is needed.
• Testing is done in your vehicle or walk ups are also accepted.
• Testing is free if uninsured, if you have insurance please call your insurance company to find out where you can access a test.
• You can call our COVID-19 hotline at 512-978-8775 for more information.

Get a flyer with all of the information

Medical Appointments by Phone

512-978-9015 

In response to the COVID-19 outbreak, more health care providers in Austin and across the country are offering patients medical appointments without leaving the safety of their home. Telehealth offers faster, more convenient access to care, and during this pandemic, it is safer for patients and staff. CommUnityCare patients can call 512-978-8015 to schedule a medical/health visit by phone instead of in-person. 

In response to the COVID-19 outbreak, Central Health-funded CommUnityCare Health Centers is offering patients medical appointments without leaving the safety of their home. Call 512-978-8015 to schedule a medical/health visit by phone instead of in-person. Approximately 75% of CommUnityCare appointments are now by telephone, and providers and patients report high satisfaction.

By caring for patients over the phone, CommUnityCare can limit potential COVID-19 exposure for patients, staff, and the community – and ultimately help slow the spread of this disease. We know that medical appointments are incredibly important, and we want to provide them in the safest, most appropriate way possible.

CommUnityCare staff is currently calling and texting patients that already have scheduled appointments to determine whether or not they can occur by phone. Patients who have not heard from CommUnityCare about their scheduled appointment or are wanting to make a telephone health/medical appointment should call 512-978-9015.  

Eligible appointments include chronic disease management for people with conditions like diabetes and high blood pressure, and many acute conditions that don’t require lab work. Medication refills that don’t require a doctor’s approval can also be completed over the phone.

The shift to telemedicine visits and decreasing in-person appointments will also help with the priority of conserving Personal Protective Equipment (PPE) which is in limited supply across the country. CommUnityCare staff is screening every patient and visitor for symptoms of COVID-19 before entering a facility, which includes a temperature reading. This requires that the employee has PPE.

CommUnityCare is also moving quickly to offer video appointments with providers. We hope by the end of this week, up to 50 percent of our appointments will be by phone instead of in-person.

If You Are Uninsured

If you do not have insurance or a doctor, but you have symptoms of coronavirus (COVID-19), call the COVID-19 Hotline at 512-978-8775 for guidance. This number is for all Travis County residents with COVID-19 symptoms who don’t have insurance or an established provider.

To minimize spread of the virus, please call 512-978-8775 rather than going directly to a clinic, urgent care or emergency department.

Stay home and call 512-978-8775 for guidance if you have symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have any of the symptoms above or has been diagnosed with COVID-19.

The COVID-19 is based on risk criteria that will be assessed at time of phone call or visit. There are many instances where a test is not recommended. To find out if a test is recommended for you, call 512-978-8775.


MAP (Medical Access Program)

As a result of containment measures being taken to minimize spread of the novel coronavirus (COVID-19), many Travis County residents are losing their jobs, their income, and their health insurance. If you are uninsured and have lost your job, you may be eligible for one of Central Health’s coverage programs – MAP or MAP BASIC.

Currently all MAP Eligibility Offices are closed. Individuals can apply for MAP one of 3 ways.

Here is a list of documents you may need to include with your application.

If you apply online you will be able to upload your documents in your application.

If you have already applied and received a letter from us requesting you provide us with additional information or documents, you can submit those documents:

  • Through our online site documents.apply4map.com or
  • By mail: Medical Access Program PO BOX 300489 Austin, TX 78703 or
  • By Fax 512-776-0457 or
  • By email mapdocs@centralhealth.net (Note: applications and documents sent through a client’s email may not be secure)

Download a Flyer


Non-Citizens/Non-Legal Permanent Residents

Even if you are not a U.S. citizen or legal U.S. permanent resident, you should get tested and treated if needed. COVID-19-related care will not hurt your immigration application, and it is okay if a government program pays for your care.


Getting Health Insurance through the ACA Marketplace

As a result of containment measures being taken to minimize spread of the novel coronavirus (COVID-19), many Travis County residents are losing their jobs, their income, and their health insurance. If these life changes happen to you or someone in your household, you could get health insurance through the Affordable Care Act (ACA) Health Insurance Marketplace.

  • The Health Insurance Marketplace offers special enrollment periods for:
  • Loss of qualifying health coverage
  • Changes in household income – meaning loss of a job
  • Changes in your household size
  • Change in residence
  • Change in status

If you are currently enrolled in a Health Insurance Marketplace plan, and your income changes, contact the Marketplace to report the change. You could be eligible for a tax credit.

Call 1-800-318-2596 or visit healthcare.gov.

Foundation Communities also provides assistance with Health Insurance Marketplace applications (by appointment over the phone). Below are various ways you can schedule appointments for assistance to determine if you have qualifying events and are eligible for a Special Enrollment Period:

As of today, Foundation Communities is not providing tax services. Due to the current situation, all in person services have been temporarily suspended. Foundation Communities is working on implementing a virtual process for tax assistance. I will keep everyone posted as things progress.


More Options

If you or someone in your household is being affected by income or health insurance loss, you may also be eligible for local health coverage programs such as the Medical Access Program (MAP), Medicaid, or Children’s Health Insurance Plan (CHIP). In Travis County, call Central Health at 512-978-8130 to see what program may work for you. If you would like to apply for MAP click on the link apply4map.net to complete an online application.

Resource Guides for Travis County Residents

During the pandemic, Central Health wants to ensure people living outside of Austin in more remote areas of Travis County have access to important resources and information. We are partnering with multiple groups and organizations to ensure communities have the resources they need. We are also calling MAP/MAP BASIC members living in Eastern Travis County and sharing resources with them. Below are links with information about health care, food, and transportation resources in these communities.

For a complete list of area resources, visit austintexas.gov/covid19.


City of Austin Resources

Austin Public Health maintain a dedicated COVID-19 reference page.

Go Now

The City of Austin also maintains a local resource guide.

Go Now

Central Health Enterprise response

Operations Response:

  • Central Health is working closely with CommUnityCare to ensure continuity of care, including prioritizing how we pay contractors for services.
  • Our medical management team, which cares for people with chronic conditions who are transitioning out of the hospital, should see little to no disruption in care at this time. We have plans in place to ensure smooth care transitions in the event we are asked to socially isolate.
  • Our health care coverage eligibility and enrollment department will prioritize new enrollments, especially those who need testing or care related to COVID-19 in the event we are on essential business functions only.

Communications Response:

  • We have posted signage at all of our facilities that is in alignment with CDC, DSHS, and APH recommendations.
  • We are handling each public meeting or event on a case-by-case basis following the City mandates, target audience, and community feedback.
  • We are disseminating information provided by CDC, DSHS and CUC on social media.
  • We are sharing information with our stakeholders, including elected officials, Community Health Champions, and our Community Advisory Committees.

CommUnityCare Testing Data

CommUnityCare, Central Health’s affiliated Federally Qualified Health Centers, is publishing testing data that includes positivity rates and geographical analysis. The dashboard is interactive and offers multiple ways to view the data.

For Partners

Don’t Let Your Guard Down Resource Kit

We’ve created messaging, social media graphics, and post copy for partners to use to inform the community and prevent the spread of COVID‑19. Please tag @CentralHealthTX on social media when posting graphics from our COVID‑19 resource toolkit.

Download the Kits

Media Contact

For media requests, please contact Vice President of Communications Ted Burton at 512.978.8214 or via email at ted.burton@centralhealth.net.

Central Health’s offices are located at 1111 E. Cesar Chavez St., Austin, TX 78702.

512.797.8200

City of Austin Resources

Austin Public Health maintain a dedicated COVID-19 reference page.

Go Now

The City of Austin also maintains a local resource guide.

Go Now

Getting Health Insurance through the ACA Marketplace

As a result of containment measures being taken to minimize spread of the novel coronavirus (COVID-19), many Travis County residents are losing their jobs, their income, and their health insurance. If these life changes happen to you or someone in your household, you could get health insurance through the Affordable Care Act (ACA) Health Insurance Marketplace.

  • The Health Insurance Marketplace offers special enrollment periods for:
  • Loss of qualifying health coverage
  • Changes in household income – meaning loss of a job
  • Changes in your household size
  • Change in residence
  • Change in status

If you are currently enrolled in a Health Insurance Marketplace plan, and your income changes, contact the Marketplace to report the change. You could be eligible for a tax credit.

Call 1-800-318-2596 or visit healthcare.gov.

Foundation Communities also provides assistance with Health Insurance Marketplace applications (by appointment over the phone). Below are various ways you can schedule appointments for assistance to determine if you have qualifying events and are eligible for a Special Enrollment Period:

As of today, Foundation Communities is not providing tax services. Due to the current situation, all in person services have been temporarily suspended. Foundation Communities is working on implementing a virtual process for tax assistance.


Important Coronavirus (COVID-19) Information for Medical Access Program (MAP) Eligibility

In-person interviews for Central Health’s Medical Access Program (MAP) have been suspended in response to the coronavirus disease (COVID-19) pandemic.

Individuals can apply for MAP one of 3 ways

  • Online: Go to www.apply4map.net
  • Over the phone by calling 512-978-8130
  • Download a paper application below

Download a paper application-ENGLISH

Download a paper application-SPANISH

Complete and submit the application in the following ways:

  • By Mail :
    Medical Access Program
    PO Box 300489
    Austin TX 78703
  • By Fax:
    512-776-0457
  • By Email: 
    mapdocs@centralhealth.net
    (Note: applications and documents sent through a client’s email may not be secure)

Individuals experiencing homelessness will still be seen at the eligibility office at Central Health Southeast Health & Wellness Center, 2901 Montopolis Drive.

We are monitoring the situation closely. There may come a time when we will be unable to see anyone in-person and will ask that all applications be done by phone. Please check our website prior to coming into the an office for the most up to date information.


Non-Citizens/Non-Legal Permanent Residents

Even if you are not a U.S. citizen or legal U.S. permanent resident, you should get tested and treated if needed. COVID-19-related care will not hurt your immigration application, and it is okay if a government program pays for your care.  


More Options

If you or someone in your household is being affected by income or health insurance loss, you may also be eligible for local health coverage programs such as the Medical Access Program (MAP), Medicaid, or Children’s Health Insurance Plan (CHIP). In Travis County, call Central Health at 512-978-8130 to see what program may work for you.

For Media

Media Contact

For media requests, please contact Vice President of Communications Ted Burton at 512.978.8214 or via email at ted.burton@centralhealth.net.

Central Health’s offices are located at 1111 E. Cesar Chavez St., Austin, TX 78702.

512.797.8200


Central Health Enterprise response

Operations Response:

  • Central Health is working closely with CommUnityCare to ensure continuity of care, including prioritizing how we pay contractors for services.
  • Our medical management team, which cares for people with chronic conditions who are transitioning out of the hospital, should see little to no disruption in care at this time. We have plans in place to ensure smooth care transitions in the event we are asked to socially isolate.
  • Our health care coverage eligibility and enrollment department will prioritize new enrollments, especially those who need testing or care related to COVID-19 in the event we are on essential business functions only.

Communications Response:

  • We have posted signage at all of our facilities that is in alignment with CDC, DSHS, and APH recommendations.
  • We are handling each public meeting or event on a case-by-case basis following the City mandates, target audience, and community feedback.
  • We are disseminating information provided by CDC, DSHS and CUC on social media.
  • We are sharing information with our stakeholders, including elected officials, Community Health Champions, and our Community Advisory Committees.

Community Updates

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Video Updates

COVID-19 Frequently Asked Questions

Resources like testing and access to personal protective equipment for staff has been limited. How have these limitations been factored into difficult operational decisions by Central Health and CommUnityCare?

  • Central Health-funded CommUnityCare Health Centers made the difficult decision to temporarily close some smaller, single-provider clinics.
  • This decision was made to protect both patients and health care workers. during the COVID-19 outbreak. And it’s temporary.
  • The decision to temporarily suspend services at some smaller sites helps conserve personal protective equipment (PPE) that is required to protect the health of patients and staff.
  • CommUnityCare concentrates services at larger clinics.
  • Shifting to medical visits over the phone and decreasing in-person appointments also helps with the priority of conserving personal protective equipment.
  • Single-provider clinics are too small to allow for social distancing.

How can I have prescriptions filled?

CommUnityCare patients can have prescriptions mailed to their home by calling 512-978-8139, a free service, or they can pick up medications curbside at Central Health Southeast Health and Wellness Center on 2901 Montopolis Drive and patients of David Powell can pick up their prescriptions curbside at David Powell.

Where are COVID-19 testing sites?

Testing for People Without Symptoms

Asymptomatic testing is offered at all CUC health center locations to any patient with an appointment. In addition, CommUnityCare operates seven public testing sites: Hancock Center in Austin, Austin’s Colony/Hornsby Bend, Colony Park, Del Valle, Dove Springs, Manor, and Pflugerville. The testing sites are open on a rotating schedule, Monday through Saturday. CUC patients and non-patients alike may go to any of our drive up testing sites and request a test whether they have COVID-19 symptoms or not.

For patients who have insurance, the insurance plan should cover the cost of the test with no out of pocket expense for patients. Uninsured individuals will receive their test at no charge. No appointment or referral is required at the drive up locations, and no one arriving for testing will be asked for residency status.

For information about testing near you call CommUnityCare’s COVID-19 Hotline at 512-978-8775.

COVID19 Drive Thru Testing

Central Health and CommUnityCare are committed to ensuring people without insurance have access to Coronavirus (COVID-19) testing and treatment. CommUnityCare offers the only COVID-19 testing site in Travis County open to anyone regardless of whether they have insurance.

CommUnityCare medical professionals will only test people with symptoms or who have been in close contact with someone with COVID-19. Symptoms include:

  • Cough
  • Shortness of breath
  • Fever

Testing is free for the uninsured, if you have insurance we will bill the insurance company. No appointment or doctor’s referral needed. Walk-up testing available

East Austin Testing Locations

MONDAY Barbara Jordan Elementary 6711 Johnny Morris Rd, Austin, TX 78724

TUESDAY Hornsby-Dunlap Elementary 13901 FM 969, Austin, TX 78724

WEDNESDAY Manor Senior High 14832 FM 973, Manor, TX 78653

THURSDAY Southeast Metro Park 4511 Highway 71 E, Del Valle, TX 78617

FRIDAY Barbara Jordan Elementary 6711 Johnny Morris Rd, Austin, TX 78724

All East Austin locations open 9 a.m. – 12 p.m. and 1 – 4 p.m.

Additional Locations

CommUnityCare Hancock1000 E 41st Street Ste: 925, Austin, TX 78751
8 a.m. – 4 p.m. Monday – Friday
9 a.m. – 1 p.m. Saturday

Download a flyer on testing in English & Spanish

How can I get health coverage?

You may be eligible for local health coverage programs such as the Medical Access Program (MAP), Medicaid, or Children’s Health Insurance Plan (CHIP). In Travis County, call Central Health at 512-978-8130 to see what program may work for you. MAP applications may be downloaded at net/covid19 in English and Spanish.

If you’ve lost a job and had a change in income or lost health insurance, you could qualify for health insurance through the Affordable Care Act (ACA) Health Insurance Marketplace. If someone believes they may be eligible they can call Sendero at 1-844-800-4693, and we can help walk you through the process.

What emotional and mental health services are available?

Texas Health and Human Services has launched a 24/7 statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic.

People can call the Statewide COVID-19 Mental Health Support Line 24 hours a day, 7 days a week toll-free at 833-986-1919.

Sendero is offering mental health crisis assistance available 24 hours a day, 7 day a week toll free as well. Sendero members should call 1-855-765-9696 whenever they feel they need emotional or mental support.

What are the symptoms of COVID-19?

Symptoms may appear 2-14 days after exposure and include:

  • Fever
  • Cough
  • Shortness of breath

How can I help health care workers?

People can donate personal protective equipment (PPE):

    1. Barrier masks
    2. N95 respirator masks
    3. Surgical gowns
    4. Surgical gloves
    5. Face Shields
    6. Hand sanitizer (containing at least 60% alcohol)
    7. Cloth masks

You may email Leonor Dominguez at: dominguez@communitycaretx.org to coordinate drop off.

Can you please explain what the process is when someone calls the hotline?

  • If someone calls to inquire about testing they are screened over the phone. They meet certain criteria – including they must have symptoms like fever, a cough or difficulty breathing.
  • If they’re experiencing those symptoms we are recommending they get tested at a nearby drive-up testing site.
  • When individuals call the hotline, we also provide education regarding COVID-19 as many are calling with questions.

What are Central Health and CommUnityCare's plan to re-open clinics in Eastern Travis County?

CommUnityCare is in the early stages of planning how to re-open these closed clinics. The decision to re-open is based on three criteria:

  1. Availability of medically approved personal protective equipment to protect staff and patient safety.
  2. Availability of staff. In the event staff are out due to illness CommUnityCare may not have enough personnel to safely and adequately care for patients at all of its locations.
  3. Governmental directives that limit or restrict the delivery of specific health care services. For example, CommUnityCare is no longer providing elective dental procedures consistent with Governor Abbott’s order requiring postponement of these services until 11:59 pm on April 21st. A consequence of this order was CommUnityCare’s decision to temporarily close its Ben White Dental.

What is the role of the Central Health Enterprise in local COVID-19 Response?

Although the Central Health Enterprise (Central Health, CommUnityCare Health Centers, Sendero Health Plans) has been closely following the developing coronavirus disease 2019 (COVID-19) outbreak in our region, Austin Public Health is our regional public health authority and has been leading efforts to research, gather, and disseminate information to the community. For the latest news and information, please visit the APH website at austintexas.gov/COVID19.

What kind of appointments work well over the phone?

Chronic disease management for people with conditions like diabetes and high blood pressure, and many acute conditions that don’t require lab work.

What number should I call if I’m experiencing COVID-19 symptoms?

You can call CommUnityCare’s COVID-19 Hotline at 512-978-8775 for guidance if you believe you have symptoms or have been in close contact with a person with known symptoms or who has been diagnosed with COVID-19.

How can I receive medical care?

  • CommUnityCare patients can access health care from your phone – smart phones aren’t needed.
  • CommUnityCare patients can schedule to talk to a medical provider by calling 512-978-9015.

Will there be more testing sites? Where will these testing sites be located?

Central Health-funded CommUnityCare Health Centers is opening drive-up COVID-19 testing sites in Eastern Travis County next week.

Four sites are planned for locations in Manor, Colony Park, Hornsby Bend and Del Valle. These drive-up testing sites will be open for a single day each week with the testing team rotating amongst these sites. Central Health and CommUnityCare are working with partners and the community to identify suitable locations.

CommUnityCare currently offers free COVID-19 testing without an appointment in Travis County for people with no insurance and no doctor.

The ability to expand testing sites is solely dependent on the availability of testing. Currently there is a shortage of testing kits (nasopharyngeal – or NP – swab) and viral transport systems to return samples for testing at remote labs.

CommUnityCare is working to secure its testing supply chain to assure there are enough tests.

CommUnityCare Hancock Health Center drive-up testing location will continue to operate 6 days a week.

What services are available for Sendero Health Plan Members?

Sendero is one of the few health plans that is waiving COVID-19 treatment and testing costs for all members using in-network providers.

For free, members can have their maintenance medications mailed to his/her home and/or request a 90 days supply of medications as well.

Members have access to free 24/7 services during this time, and they are telemedicine and the Nurse Advice Line at 1-855-880-7019.

How can I protect myself from the spread of COVID-19?

  • Wash hands often with soap and warm water for 20 seconds and encourage others to do the same.
  • If no soap and water are available, use hand sanitizer with at least 60% alcohol.
  • Cover coughs and sneezes with a tissue, then throw the tissue away.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Disinfect surfaces, buttons, handles, knobs, and other places touched often.
  • Avoid close contact with people who are sick.
  • Practice social distancing. Social distancing involves staying away from other people to avoid catching or spreading illness. It’s a fancy term for avoiding crowds and minimizing physical contact, and/or staying at least six feet away from others

How can I make a face mask?

  • Face masks prevent people with COVID-19, but who may not know it and have no symptoms, from spreading the virus.
  • You can make your own mask with items around your house like scarves, bandanas or t-shirts.
  • The cloth face mask should:
    • Fit snuggly but comfortably against the side of the face.
    • Be secured with ties or ear loops.
    • Include multiple layers of fabric – you can do this by folding the fabric.
    • Allow for breathing without restriction.
    • Be washable.

What are the criteria for testing at Hancock given the current shortage in available tests? We’ve had several individuals with symptoms who have been sent home to quarantine without being tested. Is the standard the same as emergency rooms at this time?

  • We conduct a medical screening, including taking the patient’s temperature. If they meet certain criteria – including they must have symptoms like fever, a cough or difficulty breathing, we test them.
  • If they’re experiencing those three symptoms we are recommending to get tested at a nearby drive-up testing site.

Can uninsured people in Williamson county access testing with CommUnityCare?

As a Federally Qualified Health Center, CommUnityCare does not deny access to care to anyone.

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