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Travis County Hospital District

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Home > Fiscal Year 2023 Annual Report

Fiscal Year 2023 Annual Report

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2023 by the numbers

As Travis County’s hospital district, Central Health plans, pays for, and provides care that allows residents with low income to get well and stay healthy. Central Health’s mission is to improve the health of the community by caring for those who need it most. To better fulfill this mission, in 2023 Central Health developed new primary care locations in underserved areas, expanded its network of specialty care providers, and improved eligibility and health coverage enrollment services.

Access to coverage

52,046

uninsured Travis County residents with incomes at or below the federal poverty level ($15,000 for an individual, $30,000 for a family of four) received health coverage through Central Health’s Medical Access Program (MAP).

2,054

received insurance premium assistance from Central Health.

84,332

enrollment assistance calls taken at the Central Health Call Center.

76,327

residents received coverage through MAP Basic, a program with essential primary care and prescription services covered for low-income residents who earn too much to qualify for MAP.

22,487

online applications submitted.

57,548

total applications processed (+7.5% YOY).

Access to care

2023 Service Expansion

Central Health Service Area

Our Patients

155,685 people served in FY2023 – a 2% year-overyear increase.

Our Care

612,964 primary care visits provided through Central Health’s broad network of health care partners.

Our Network

247 provider locations, including community health centers, hospitals, specialists, dentists, and urgent care providers.

Our Growth

In 2023 Central Health’s provider network increased by 12%. Nineteen new providers were added to the network including opioid treatment, primary care, and specialty providers.

2023 Highlights

Central Health Employee with a microphone

COMMUNITY ENGAGEMENT

Central Health’s community conversation in July 2023 at Austin Community College’s Eastview campus (home to ACC health professions programs) saw record attendance as the hospital district’s subject-matter experts presented the implementation strategy for the Healthcare Equity Plan.

OUTREACH

Jessica Ramirez receives her MAP Basic eligibility card on the spot at the Central Health Northeast Health Resource Center in Colony Park.

young woman with a MAP card

Austin's mayor and others at a ribbon cutting

CAPITAL IMPROVEMENTS

Austin Mayor Kirk Watson, CommUnityCare leadership, and residents of the Pathways at Chalmers affordable housing complex cut the ribbon on CUC’s new Chalmers clinic.

HEALTH COVERAGE

Year-round public awareness and outreach efforts are part of Central Health’s comprehensive playbook to get eligible Travis County residents covered. As MAP members, they can establish medical homes and work with provider teams dedicated to whole-person care, which keeps taxpayer money from being used ineffectively in hospitals and emergency rooms.

person handing out paperwork

INVESTING IN TRAVIS COUNTY

Central Health and CommUnityCare staff and local volunteers signed a structural beam that’s now part of the Hornsby Bend Health and Wellness Center, which opened in October 2023. Leading up to that opening, Central Health and CommUnityCare worked to make sure patients were ready and able to take advantage of this new option available in what has been one of Travis County’s largest “healthcare deserts”.

IMPROVING PATIENT CARE

Central Health’s medical respite program provides short-term residential care that gives patients who are experiencing homelessness a safe place to rest, recover and heal, rather than being discharged back to the street. Respite patients can access basic clinical care, health education, and wraparound supportive services that can help sustain their health moving forward. The average length of stay is about 40 days, but patients are able to stay as long as necessary. Under the direction of Dr. Audrey Kuang, Central Health’s medical respite program began in March 2022 with 5 beds, and by the end of FY 2023 had 25 beds and had received more than 280 referrals from hospitals, skilled nursing facilities, and CommUnityCare clinics.

Under the direction of Dr. Audrey Kuang, Central Health’s medical respite program began in March 2022 with 5 beds, and by the end of FY 2023 had 25 beds and had received more than 280 referrals from hospitals, skilled nursing facilities, and CommUnityCare clinics.

Download the Report

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Notice: The Travis County Healthcare District d/b/a Central Health adopted a tax rate that will raise more taxes for maintenance and operations than last year’s tax rate. The tax rate will effectively be raised by 6.5 percent and will raise taxes for maintenance and operations on a $100,000 home by approximately $6.32 (six dollars and thirty-two cents).

Questions about MAP or MAP Basic:

512.978.8130

CommUnityCare:

512.978.9015

Sendero Health Plans:

844.800.4693

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1111 East Cesar Chavez St.
Austin, TX 78702
512.978.8000

Copyright © 2025 Central Health. All rights reserved.

Notice: The Travis County Healthcare District d/b/a Central Health adopted a tax rate that will raise more taxes for maintenance and operations than last year’s tax rate. The tax rate will effectively be raised by 6.5 percent and will raise taxes for maintenance and operations on a $100,000 home by approximately $6.32 (six dollars and thirty-two cents).

Copyright © 2025 Central Health. All Rights Reserved.