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Our Fiscal Year 2017 Accomplishments

In 2017 Central Health funded care for more than 150,800 Travis County residents.

The Community Care Collaborative

The Community Care Collaborative (CCC) is a non-profit partnership formed in 2013 between Central Health and Seton Healthcare Family to better manage the care of their shared low-income and uninsured populations. In 2017 the CCC provided health care benefits and care management for:

44,397 people enrolled in the Medical Access Program (MAP)

  • +2,743 year-over-year

CommUnityCare Health Centers

CommUnityCare Health Centers is a separate but affiliated 501(c)(3) organization of Central Health that provides medical, dental, behavioral health and prescription services through Travis County’s largest network of Federally Qualified Health Centers (FQHCs). In 2017 CommUnityCare provided:

279,738 medical encounters

  • +13,872 year-over-year

Sendero Health Plans

Founded in 2011, Sendero Health Plans is the local nonprofit, community-based health maintenance organization (HMO) of Central Health designed to serve the unique needs of Central Texas residents.

In 2017 Sendero enrolled:


54,383 people in Medicaid, CHIP and IdealCare insurance plans

  • +19,000 year-over-year

2017 Highlights

Central Health’s outreach team is dedicated to connecting residents to health care, promoting awareness of Central Health, and maximizing use of the resources of Central Health and its partner organizations. In 2017, activities included:

  • Participating in 415 community events;
  • Leading ACA outreach efforts, including assisting more than 21,600 applicants.

Under the guidance of the Board of Managers, communications efforts in 2017 focused on increasing public awareness of Central Health and its mission. This work featured:

  • Developing a public education initiative to build community awareness and increase understanding of Central Health’s role in our health care safety net;
  • Launched in November 2017, the campaign received more than 36.4 million views.

Central Health’s service expansion team began early planning for establishing health care locations in previously underserved areas. This work included:

  • Near-term planning for temporary locations to meet the health care and social service needs of  East Travis County communities including Del Valle and Colony Park;
  • Ramping up efforts with key government, transportation and health care partners to identify and develop new permanent locations.
  • In 2017, Central Health updated its community engagement plan, adopting proven public participation methods that ensure community members are heard and considered. 2017 highlights included:
  • Stakeholder check-in meetings and patient interviews to guide Central Health’s operational priorities for 2018;
  • Welcoming the second class of Community Health Champions—65 community volunteers dedicated to learning about, and collaborating with Central Health.

Health promotions support Central Health’s health care delivery strategy and the health of the population we serve through health policy, wellness programs, and addressing social determinants of health. In 2017 this included:

  • Securing funding for free community programs at the Central Health Southeast Health & Wellness Center, including Zumba and healthy cooking classes;
  • Convening the Central Health Equity Policy Council—a group of local health care thought leaders—which successfully advocated for local regulation of the use of electronic cigarettes in public places.

Central Health’s Enrollment and Eligibility Team provides Travis County residents with assistance enrolling in MAP and other health care financial assistance programs. 2017 highlights included:

  • Increasing MAP eligibility for non-citizens and non-legal residents, resulting in 1,906 new enrollees;
  • Providing screening and Medicaid/CHIP enrollment assistance for 877 people.

CommUnityCare is a partner of Central Health, and the largest primary care provider for its patient population. Through its network of over 20 locations, CommUnityCare provides medical, dental, behavioral health and prescription services. In 2017, highlights include:

  • Creating additional capacity and faster treatment for patients by increasing non-physician interactions with nurses (105,000 visits), clinical pharmacists (almost 12,000 visits), and dieticians (almost 6,000 visits);
  • Implementing a complex care management program at five locations to provide additional support for the most medically fragile and at-risk patients.

Central Health and Seton Healthcare Family created the Community Care Collaborative to offer patients coordinated health care services across a spectrum of primary care, specialty care, behavioral health, hospital and social service providers. Its work in 2017 included:

  • Increasing available capacity for hospice care through a contract with Austin Hospice, providing end-of-life care for 114 MAP patients;
  • Expanding the MAP provider network for urgent care and convenient care services by adding 20 new locations throughout Central Texas;
  • In coordination with Integral Care, launching a medication-assisted treatment pilot to provided wraparound services for patients with opioid use disorders;
  • Treating and curing 258 patients of Hepatitis-C, continuing a program that has treated more than 1,000 patients with a 90 percent cure rate since its 2014 launch;
  • Reducing wait times for specialty care services including orthopedics from over one year to less than three weeks.

Sendero Health Plans is designed to serve the unique needs of Central Texans, including Central Health’s patient population, with 83 percent of its members estimated to be at or below 200 percent of the Federal Poverty Level. In 2017, Sendero:

  • Added 1,435 providers to its network, offering additional services in primary care, specialty and telemedicine;
  • Conducted 127 community health worker visits to schools and members’ homes to provide nutrition counseling, depression screenings and more;
  • Provided free pregnancy testing to 658 women at the Central Health Southeast Health & Wellness Center;
  • Served 4,067 free meals to children and adults through its Summer Nutrition Program.

As a steward of public funds, Central Health must balance fiscal responsibility with the growing need for health care services among Travis County’s low-income and uninsured population. In 2017, budget, finance and capital asset highlights included:

  • Lowest tax rate among Travis County taxing entities (city, county, school district, community college);
  • Lowest tax rate of any major urban Texas hospital district;
  • New budget priorities such as expansion of insurance subsidies, improvement of specialty care services and increasing MAP eligibility;
  • Increased revenue by 4.5 percent to maintain sufficient reserves
  • Investment in 33 Delivery System Reform Incentive Payment (DSRIP) projects, which achieved a 94 percent success rate and earned more than $117 in local and federal matching funds;
  • Utilizing intergovernmental transfers to draw down more than $80 million in federal funding to support uncompensated care for uninsured and uninsured patients in Travis County hospitals;
  • Continuing to plan for the redevelopment of the Central Health Brackenridge Campus.

Previous Annual Reports

Each year Central Health creates an annual report which highlights the accomplishments achieved that fiscal year.

A PDF version of each of the annual reports to date is available below according to the fiscal year (FY).

The fiscal year (12-month accounting period) for Central Health begins October 1 and ends September 30.

Printed copies are also available upon request.

click the image to download the report


Fiscal Year 2016

FY2016 Central Health Annual Report-1Fiscal Year 2015

15CENTRA_79_2014-Annual-Report_13-1Fiscal Year 2014

2013 thumbnailFiscal Year 2013

FY2012 thumbFiscal Year 2012

FY2011_Annual_Report-page-001Fiscal Year 2011

FY10_annual_report-page-001Fiscal Year 2010

CENHEALTH_AR2009-page-001Fiscal Year 2009

Final_Final_Plan_of_Care-page-001Fiscal Year 2008

TCHD Annual Report FY07-page-001Fiscal Year 2007

TCHD Annual Report FY06-page-001Fiscal Year 2006

05thumbFiscal Year 2005

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