Member Customer Service, Lost Card, and Changing PCP

Member Customer Service, Lost Card, and Changing PCP

MAP and MAP Basic Members needing assistance can call Central Health Navigation Center. The Navigation Center can answer Member questions and assist with lost cards and changing Member’s PCP.

Member Customer Service

• The Navigation Center can answer questions regarding services covered by MAP and MAP Basic, and address questions about bills members receive. Phone Number: 512-978-8130 (option 3 for Member Services)
• Hours of Operation: Monday- Friday 8:00am-5:00pm

For Providers with questions regarding covered services, contact your Central Health contract representative.

Lost Card

Members needing a new MAP or MAP Basic card can

• Call Customer Service at 512-978-8130 (option 1 for Eligibility) to ask for a new card to be mailed
• Go in-person to a MAP Eligibility office and ask for a new card
  • Southeast Health and Wellness Center located at 2901 Montopolis Dr. Austin, TX 78741
  • Northeast Health Resources Center located at 6711 Johnny Morros Rd. Austin, TX 78724

CommUnityCare, Lone Star Circle of Care and People’s Community Clinic Eligibility Departments can print new MAP Basic cards for their patients.

Changing a Members PCP

MAP and MAP Basic Members may change their PCP at any time. Members wanting to change their PCP should call the Navigation Center at 512-978-8130 (option 1 for Eligibility).

PCP Changes must have Member consent. Provider offices can call Customer Service with the Member to request a change, but the Provider cannot request a change independent of the Member.

Providers contracted to provide services to MAP/MAP Basic Members will be reimbursed for contracted services regardless of the Members assigned PCP.